Guidelines For Handling Problems and Concerns

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Moderator: Forum Administrators

Guidelines For Handling Problems and Concerns

Postby Forum Administrators » Oct 16, 2007 10:36 pm

How to Handle Concerns:

Please review all the guidelines posted in Posting Guidelines and Forum
Announcements folder http://forums.helpher.org/viewforum.php?f=41

If you have an issue with what was said or how it was stated in a given thread, you should first contact a moderator if you are not able to resolve it between yourself and the other member directly. If the moderator feels more action is warranted they will contact our administrative team.

The following are examples of things that the admin team will address:

- ABUSIVE BEHAVIOR/HARASSMENT (with public posts or private messages, or email/contact by one member to another offsite)
- SECURITY PROBLEMS
- FORUMS/POSTING ABUSE
- SPAM OR TROLLING

PERSONAL CONFLICTS - If you feel it appropriate you may contact an admin for advice/support/reassurance. We are here to help, not to further disagreements. We can’t help if we aren’t aware of issues, and we cannot act retroactively. Of course, if you feel it is a 'personal' matter and wish to keep it that way you can do so, but make sure it stays off the board. It is the job of the admin team to resolve the conflicts and issues of the forums, but of course we can't change anyone's thoughts, feelings, or opinions.

Action may not always be immediate--please keep that in mind. We are a team and make decisions jointly. This process takes time and
discussion. Administrators all have families and jobs and responsibilities
outside of these forums and are not always instantly available. We expect that our members will recognize this and act with patience.

Editing/Deleting/Moving of Posts:

When it is warranted our moderator and admin teams reserve the right to edit/delete/move posts as needed. We do this usually as a last resort and it does not happen often. We generally follow a guideline of sending
involved parties a PM, but that action may vary given a particular situation. If a moderator feels a "hot" abusive thread needs a time-out or a review by administrators, the post may be moved where it is not publically viewable. Keep in mind that this is not always permanent.

Locked Threads- If a discussion has gotten out of hand, then a moderator or admin may choose to lock the thread. In this situation, starting a new "spin off" thread is not allowed. This only serves to perpetuate drama. If you have questions, sending a PM or email to the folder moderator(s) or any admin is the best route to take.

Moved Threads- If a post/thread that you started or responded to is moved, it is important that you realize this is a time for cooling off. You may see something in the process of being handled. Starting new threads publically is not appropriate. Please do not panic or rush to assumptions. Threads may be moved WHILE the issues are being addressed, and then moved back. We will try to keep you informed to the extent that is "your business". We will not share with you what is between other users and the leadership team. If you are unsure, please PM an administrator or moderator and allow adequate time for response.

The "Ask the Administrators" forum is open to suggestions. We're always
open to listening to new ideas and suggestions though the majority will probably not be instituted due to the scope and focus of these forums. Please do not take it personally. We have a very large forum here and we believe it best to keep it as simple and navigatable as possible. The Ask the Administrators forum is there for feedback and help. If you
have a complaint, consider if it is BEST done privately. Public complaints
about other members are never appropriate. In all things, please be
respectful to others.

These are the rules and guidelines for our forums. While we are open to
feedback, the rules are not open to debate. We all recognize that we are here by choice and are therefore responsible to choose, as with any organization, to adhere to rules or to not be a part of the community.

Thank You,

Your Administrative Team
Forum Administrators
Forums Administrator
 
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